Shipping Policy

At Giddy Up Glamour, we work hard to get your order packed and on its way as quickly as possible. Please review our shipping policy below for information regarding processing times, shipping rates, tracking, delivery, and boutique pickup.

Order Processing

In-stock orders are typically processed within 2–5 business days. Orders are often processed sooner; however, processing times may be extended during sales, holidays, new releases, or other high-volume periods.

Orders are processed in the order they are received. Business days do not include weekends or holidays.

Please note that processing time and shipping/transit time are separate. Carrier transit time begins after your order has been processed and transferred to the shipping carrier.

Made-to-Order Items

Items marked Made to Order require approximately 5–7 business days for production before shipping.

Once production is complete, the item will be packaged and shipped. Shipping and transit time begins after production is complete and the package has been transferred to the carrier.

If an order contains both in-stock and made-to-order merchandise, the order may be held until all items are ready to ship.

Shipping Rates

Domestic shipping rates start at $6.95 and increase based on the size, weight, destination, and shipping method for your order. Available shipping options and the final shipping cost will be displayed at checkout.

Giddy Up Glamour uses multiple shipping carriers to provide the best available service for each package.

Free Shipping

Giddy Up Glamour offers FREE standard shipping on qualifying domestic orders containing $100 or more in non-sale merchandise.

Sale and clearance merchandise does not count toward the $100 free-shipping minimum. Additional exclusions may apply to oversized, heavy, or bulky merchandise or during certain promotional events.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information. Please make sure the email address entered at checkout is correct so you receive your order and shipping notifications.

Tracking information may take time to update after your shipping confirmation is sent, depending on the carrier.

Shipping Carriers

Giddy Up Glamour uses multiple shipping carriers, including USPS, UPS, and FedEx. The carrier selected for your package may vary depending on the destination, package size, shipping method, and other shipping requirements.

Shipping & Carrier Delays

Once a package has been transferred to the shipping carrier, transit times are outside of Giddy Up Glamour's direct control. Weather, holidays, carrier delays, and other circumstances may occasionally affect delivery.

Carrier delivery dates and transit times are estimates unless the selected shipping service specifically provides a guaranteed delivery date.

Lost or Missing Packages

If tracking shows that your package is still in transit but appears to be delayed, please allow additional time for the carrier to complete delivery.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, with members of your household, neighbors, and your local carrier office. Shipping carriers may have access to additional delivery or GPS information that is not available to Giddy Up Glamour.

If you believe your package has been lost in transit, please contact us. While Giddy Up Glamour cannot control packages once they are in the carrier's possession, we are happy to assist with available tracking information and the carrier claim process when applicable.

Boutique Pickup

Boutique pickup is available at both Giddy Up Glamour locations:

Huntsville Boutique
170 I-45 S
Huntsville, TX

College Station Boutique
900 Harvey Rd., Suite 1
College Station, TX

Online orders are processed through our online fulfillment warehouse before being transferred to the selected boutique. Please wait until you receive your pickup notification before traveling to the store, as placing an order does not mean the merchandise is immediately available at the boutique.

Our fulfillment warehouse is not open to the public.

APO/FPO Addresses

Giddy Up Glamour is happy to ship to APO/FPO addresses. Available shipping methods will be displayed at checkout.

International Shipping

International shipping is currently paused. At this time, online shipping is available to domestic U.S. destinations only.

Questions About Your Order

For questions regarding an online order, shipping, or current processing times, please contact our online customer service team.

Email: customerservice@shopgug.com

Please include your order number when contacting us so we can assist you as quickly as possible.